The solution to this is to train the users to glance at this bottom right corner of Outlook from time to time. But the password request is so subtle that they never noticed. Very often when we get a call that someone didn’t receive an email it’s actually because Outlook is offline and requesting a password. Noticing the ‘Need Password’ notice in Outlook You can add some verbiage, logo, and picture that will let employees know they are in the right place and need to enter their business password.
If you are, then go into the Azure management console and select Branding. To customize your login page, you need to be a subscriber to one of the more advanced suites. And on a security note, they’ll know that they aren’t logging into a spoofed page too. That way when they type in their credentials they will have a visual indicator that it’s the business that they are logging into. But something that can help is to make sure that you have customized the Microsoft 365 login screen.
There’s no great way to stop the confusion here. Notice everything that references Microsoft online, and all those “msteams” items, too. To do this, open Credential Manager from Control Panel by just typing the word Credential after hitting the Windows key. Next time you log in, it will cache them again for you. If you’ve had a situation where passwords have changed in rapid succession or users have entered the wrong password in the wrong place repeatedly then it’s entirely possible that by now the saved Windows Credentials are confused too. Sound familiar? In this article I’m going to highlight some of the scenarios that cause login issues and offer a few solutions and troubleshooting tips. Now their phone is having login trouble too. At some point they give up and change their password. Then they go back and forth entering corporate in the personal spaces and personal in the corporate spaces hoping for the best. But it says Microsoft account when the login screen comes up, so they enter their personal login. Maybe they have a corporate login for Microsoft 365. The biggest problem that I see with Microsoft 365 login is that the user has gotten confused as to what password they should be using. No one should have to go through that type of frustration and aggravation. Most often it’s been a user misunderstanding, which means they enter panic mode and start clicking and resetting passwords in a desperate attempt to get the prompts to go away. I have encountered some people who have constant problems logging into Microsoft/Office 365.
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